We are searching for a talented, tech-oriented and experienced Customer Success Manager to help our customers make the most out of Cloudinary. You would be part of our Customer Success team and would be focused on increasing adoption of Cloudinary's solutions with our customers.
The ideal candidate would have a strong interest in both business and technology, and must be comfortable in a customer-facing position. You will be the customer's go-to person for everything Cloudinary-related, and should be comfortable with discussing product capabilities and communicating the customer's voice internally.
- Oversee the onboarding of new accounts and ensure a successful conclusion.
- Be the focal point for the customer’s every need and become a trusted advisor with customers by deeply understanding their business and aligning their needs with our solutions.
- Provide technical guidance to developers, product managers, system architects around best practices on how to use our image and video platform.
- Nurture the relationship with the customer through ongoing communication and periodic meetings.
- Act as customer advocate internally while effectively collaborating with internal teams including product management, customer support, engineering, sales and finance.
- Track & monitor customer status, identify areas of concern and pursue growth and upsell opportunities.
- Bachelor degree in Computer Science or equivalent.
- Technical background in web/mobile environment including hands-on coding experience.
- 3+ years experience in customer relations management.
- Excellent written and verbal communication skills.
- Strong individual contributor who drives results.
- Enjoys working closely with customers to ensure complete satisfaction.
- Ability to travel up to 20% (as required).