> ## Documentation Index
> This page is part of the Image and Video APIs product. Fetch the complete documentation index for Image and Video APIs at: https://cloudinary.com/documentation/llms-image-and-video-apis.txt?referrer=docpage and then use it to discover all relevant pages before exploring further.
> For a full index of individual troubleshooting and tips pages across all Cloudinary products, fetch the consolidated troubleshooting index at: https://cloudinary.com/documentation/llms-troubleshooting.txt?referrer=docpage
> If your task extends beyond this product, fetch the top-level index covering all Cloudinary products and topics at: https://cloudinary.com/documentation/llms.txt?referrer=docpage

# How can I cancel or delete my Cloudinary account?



## Cancelling vs. deleting your account

Cancelling and deleting are two different things:

* **Cancelling** puts your account into a disabled state. Your account still exists, but when you log in, the UI displays a screen with an option to restore the account. Admins have **30 days** to restore the account. After that, all product environments and their assets, metadata, and settings are permanently removed — restoring at that point would create a new product environment.
* **Deleting** removes the account, all assets, and your personal data entirely. You can't delete an account yourself — this requires a support request (see [Requesting account deletion](#requesting_account_deletion) below).

Before cancelling, consider whether [downgrading to the Free plan](billing_and_plans#downgrading_your_plan) better meets your needs — it lets you retain access to your assets at no cost.

## How to cancel your account

The cancellation process starts from the Plans Details page in Console:

1. Go to [Console Settings > Billing > Plans](https://console.cloudinary.com/app/settings/billing/plans).
2. At the top of the page, click the **Start the process here** link.
3. Follow the steps in the cancellation flow.

> **NOTE**: After cancelling, you can still log in to your account. The account enters a disabled state — it's not immediately deleted. Admins have 30 days to restore the account. After 30 days, all product environments and their assets, metadata, and settings are permanently removed.

### What if you don't see Plans Details?

If the [Plans Details page](https://console.cloudinary.com/app/settings/billing/plans) doesn't show the cancellation option described above, make sure your user role has permission to access billing settings. Only a [root user](user_provisioning#root_user) or a user with a **Billing** or admin-level role can access these settings. 

If you have the required permissions but still don't see the cancellation option, [contact support](https://support.cloudinary.com/hc/en-us/requests/new?tf_360017815680=help_with_billings) for assistance.

## Requesting account deletion

If you want the account, all assets, and your personal data permanently deleted, open a [support ticket](https://support.cloudinary.com/hc/en-us/requests/new). 

For account ownership verification, include:

* The product environment name
* A Support Verification Code

To request a verification code, you can:

* Sign in to your Cloudinary account.
* Go to **Settings > My Profile**.
* Under the Support Verification Code section, click **Generate a Code**.
* You’ll receive the code via email (sent to the email address associated with your account).

![Screenshot showing Support Verification Code page in Settings -> My Profile](https://cloudinary-res.cloudinary.com/image/upload/f_auto/q_auto/bo_1px_solid_grey/docs/ts/20914679560082 "thumb: w_500,dpr_2, width: 500")

> **Related topics**:
>
> * [Monitoring and managing your billing](billing_and_plans)

> * [Why is my account disabled and how can I recover it?](ts_why_is_my_account_disabled_and_how_can_i_recover_my_disabled_account)