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Director of Sales Engineering (US)


Cloudinary is looking for a Director of Sales Engineering to provide pre-sales support for our rapidly-growing customer base. This person will be responsible for helping develop solutions for identified prospects, helping the marketing team with technical content and insight (blog posts, articles, etc) while being a lead technical resource for the sales organization as a whole.

Responsibilities:

  • Ability to manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, collaborative environment while leading a team of four solutions engineers
  • Working with the Marketing team to create Blog and Article content, ensure all marketing material is
  • Working with Account Executives to do product demonstrations for prospects. 
  • Technically correct, and develop A/B tests/personalization campaigns for the website
  • Participate in consultations and/or product capability assessments with prospects
  • Follow up and answer any technical questions the prospect has
  • Create relationships with key decision makers and serve as external technical spokesperson
  • Assist in Proofs-Of-Concept for prospects to ensure they are successful and finished in a timely manner
  • Complete RFI/RFP documents sent by prospects
  • Work with the Account Management team to ensure handoff is executed smoothly as prospect transitions into a customer
  • Act as a troubleshooting resource when a customer reaches out to you directly

Requirements:

  • 7+ years of customer facing experience as a Sales/Support Engineer in an enterprise SaaS environment.
  • 5+ years in a management role
  • Principle knowledge of website construction, including HTML, JavaScript and CSS, understanding of OS and browser distinctions and how third-party software and plugins work with browsers (e.g. Flash), basic website troubleshooting and use of browser developer tools
  • Familiarity with network infrastructure - DNS, CDN, Cloud Storage, Cloud Applications and how it all fits together
  • Excellent written and verbal communication skills
  • Bachelor's degree, or equivalent, in a related discipline. Computer Science or Engineering degree preferred
  • Ability to travel occasionally domestic and international

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