People_group

CAREERS

← Back to open positions list
  • Eyal Matz
  • Yael Mordoch
  • Tal Admon
  • Yakir Perlin
  • Maribel Mullins
  • Aditi Madan
  • Orly Bogler
  • Itay Taragano
  • Daniel Mendoza
Join the Customer Success team

Technical Support Lead (US)

Work directly with Cloudinary's customers to resolve their support requests; guide them to correctly use Cloudinary’s products; work with image/video management solutions; provide support over email, screen-sharing sessions, and phone-support; respond to customers' technical support requests and feature-related questions; perform web development engineering using server-side frameworks (Ruby on Rails, PHP, Node.js, Python/Django, Java, C); work with client-side frameworks (HTML, CSS, JavaScript, jQuery, Angular, iOS, Android); debug customers’ issues and create reproducible test cases for engineers to resolve; handle code-related queries; write code samples in multiple development frameworks; suggest solutions for customers based on Cloudinary's technology to match their specific use-case; maintain ownership of support cases until resolution; monitor/answer different support channels: ticketing system, public forums, online chat, social networks; assist to enhance documentation; manage tasks and schedules on a daily basis; manage quarterly and annual planning; handle escalations; work with Cloudinary’s teams; provide resolution to customers’ requests (development and product teams); coordinate handling of customers’ requests with relevant account managers and sales representatives; and will supervise others.

Job Requirements:

3 years media management industry experience to include web development engineering using server-side frameworks (Ruby on Rails, PHP, Node.js, Python/Django, Java, C); working with client-side frameworks (HTML, CSS, JavaScript, jQuery, Angular, iOS, Android); and working with image/video management solutions.


+
← Back to open positions list

We are hiring

Are you a fun, talented and experienced individual? Do you have an entrepreneurial spirit and passion for cutting-edge technologies? if so, come join us! Check out our job openings.