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IT Specialist (US)

We are looking for a proactive, service oriented IT Specialist to provide fast and useful technical assistance in an OSX based environment. You will answer queries on basic technical issues and offer advice to solve them. This role will be based in our Santa Clara, CA office.

Responsibilities

  • Serve as a single point of contact for employees seeking technical assistance over the multiple communication mediums (Email, Slack, Phone, Jira)
  • Perform remote and onsite troubleshooting through diagnostic techniques and answer pertinent questions while providing constant feedback
  • Determine the best solution based on the issue while considering the details provided by the employee
  • Report task progress and unresolved issues to Global IT Manager
  • Track and record events and problems along with their resolutions in our task management system (JIRA)
  • Enrich our organizations IT knowledge-base by writing solution related articles to common technical issues
  • Identify and suggest possible improvements on process
  • Perform necessary preparations and perform employee onboarding and offboarding sessions
  • Negotiate and perform IT related equipment purchases

About you

  • Proven experience as a help desk technician or other customer support role for at least 4 years
  • Tech savvy with working knowledge of JAMF Pro and remote control tools
  • Knowledgeable in maintaining and supporting Okta
  • Thorough understanding of OSX/IOS platforms and solutions to common issues
  • Knowledge in troubleshooting network related issues
  • Strong knowledge supporting Fortigate appliances
  • Fluent in English
  • Excellent communication skills
  • Socially-oriented and cool-tempered
  • Willingness to provide technical support for critical issues beyond standard work hours
  • Bachelors in IT, Computer Science or relevant field - Advantage
  • Ability to provide technical support/troubleshooting to Windows based environments - Advantage

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Are you a fun, talented and experienced individual? Do you have an entrepreneurial spirit and passion for cutting-edge technologies? if so, come join us! Check out our job openings.