Frequently Asked Questions
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Frequently Asked Questions:

    What is Cloudinary for?

    Cloudinary is an end-to-end image management solution for your website and mobile apps. Cloudinary covers everything from image uploads, storage, manipulations, optimizations to delivery.

    You can easily upload images to the cloud, automatically perform smart image manipulations without installing any complex software. All your images are then seamlessly delivered through a fast CDN, optimized and using industry best practices.

    Cloudinary offers comprehensive APIs and administration capabilities and is easy to integrate with new and existing web and mobile applications.

    Can I try Cloudinary before I buy?

    Of-course. Cloudinary has a fully-featured free plan available. Sign up takes just a few seconds and you're ready to go. Sign up now!

    Is the free plan limited?

    You can use the free plan for as long as you want. If your usage requirements ever grow above the free plan's generous usage limits, you can easily upgrade to the plan that best fits your needs.

    What does the price include?

    Cloudinary's price covers all image management, processing, transformation and manipulation features, machines (hardware), all storage and IO costs (using Amazon S3) and all bandwidth usage & requests costs while delivering images through a fast CDN (Akamai and Amazon CloudFront).

    Cloudinary's price will always be more cost effective than doing all of this in-house.

    My website serves lots of TBs of bandwidth. Can you help me?

    Of-course. Cloudinary can handle virtually limitless amount of image uploads, transformations and deliveries. Contact us and tell us about your unique requirements. We'll tailor a plan perfect for your needs.

    How easy it is to integrate Cloudinary with my web or mobile application?

    Integration with Cloudinary is very straightforward. In addition, we have client libraries for all popular development frameworks, thorough documentation, easy to use APIs, and great support. We've got you covered :)

    Who uses Cloudinary?

    Many thousands of websites and mobile applications world-wide. You can see a few of our clients featured on our homepage. Check out what people are saying about us on Twitter.

    What happens if I exceed plan limits?

    Cloudinary's limits are soft limits. Once you exceed these, we'll ping and ask you nicely to upgrade to a plan that best covers your needs.

    How do I upgrade?

    You can upgrade your free or paid account at any time from your management console. Just click any of the upgrade links. You will be discounted for the unused monthly period of your previous plan.

    What Content Delivery Network (CDN) do you use?

    Once on Cloudinary, all of your website's images will be optimized, cached and served via either Amazon CloudFront or Akamai.

    Where are my uploaded images stored?

    Once uploaded to Cloudinary, your images are safely stored on Amazon's S3 and backed up. If you wish, we can back them up to your own S3 as well (available to any of our paid plans).

    I'm already using Cloudinary and I have a question. Help?

    You can post a message on our support site, or email support@cloudinary.com. Feedback, partnerships and general inquiries? Contact us here.