Frequently Asked Questions
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Frequently Asked Questions:

    What is Cloudinary for?

    Cloudinary is an end-to-end image management solution for your website and mobile apps. Cloudinary covers everything from image uploads, storage, manipulations, optimizations to delivery.

    You can easily upload images to the cloud, automatically perform smart image manipulations without installing any complex software. All your images are then seamlessly delivered through a fast CDN, optimized and using industry best practices.

    Cloudinary offers comprehensive APIs and administration capabilities and is easy to integrate with new and existing web and mobile applications.

    Can I try Cloudinary before I buy?

    Of-course. Cloudinary has a fully-featured free plan available. Sign up takes just a few seconds and you're ready to go. Sign up now!

    Is the free plan limited?

    You can use the free plan for as long as you want. If your usage requirements ever grow above the free plan's generous usage limits, you can easily upgrade to the plan that best fits your needs.

    What does the price include?

    Cloudinary's pricing covers your end-to-end image-related costs - image management, processing, transformations, effects and manipulation features, all managed storage and IO costs and all image viewing bandwidth usage & requests costs while delivering images through Akamai's CDN, and of-course the service itself (APIs, SDKs, admin console, support, availability, etc.).

    Cloudinary's price will always be more cost effective than doing all of this in-house.

    My website serves lots of TBs of bandwidth. Can you help me?

    Of-course. Cloudinary can handle virtually limitless amount of image uploads, transformations and deliveries. Contact us and tell us about your unique requirements. We'll tailor a plan perfect for your needs.

    How easy it is to integrate Cloudinary with my web or mobile application?

    Integration with Cloudinary is very straightforward. In addition, we have client libraries for all popular development frameworks, thorough documentation, easy to use APIs, and great support. We've got you covered :)

    Who uses Cloudinary?

    Many thousands of websites and mobile applications world-wide. You can see a few of our clients featured on our homepage. Check out what people are saying about us on Twitter.

    What happens if I exceed plan limits?

    Cloudinary's limits are soft limits. Once you exceed these, we'll ping and ask you nicely to upgrade to a plan that best covers your needs.

    How do I upgrade?

    You can upgrade your free or paid account at any time from your management console. Just click any of the upgrade links. You will be discounted for the unused monthly period of your previous plan.

    What Content Delivery Network (CDN) do you use?

    Once on Cloudinary, all of your website's images will be optimized, cached and served via Akamai.

    Can I put a CDN or caching layer in front of Cloudinary?

    Yes, but not with our off-the-shelf plans. Please contact us if you need a custom quote with your own CDN.

    Where are my uploaded images stored?

    Once uploaded to Cloudinary, your images are safely stored on Cloudinary's Amazon S3 account using multiple backups and multi-region redundancies. If you wish, we can automatically back your images to your own S3 as well (available to any of our paid plans), or you can use our APIs to browse your existing images and copy them to your own storage solution. Our Premium customers can choose to store their Cloudinary raw assets on their own S3, managing redundancies and availability themselves.

    Can I host any type of content on Cloudinary?

    Yes. Cloudinary offers a complete image-management solution, but will manage any file type you throw at it, including videos, textual files and more. Cloudinary will serve such non-image files as-is. Do notice that you can not use Cloudinary to manage illegal or highly controversial content. If you're uncertain whether your files fall into this category, you may want to read our TOS and our CDN partner's Acceptable Use Policy.

    What are Total Images and Monthly Images?

    Cloudinary monitors the original images you're managing with us and the derived images (thumbnails) you are generating from your originals. Our total images and monthly images count both the originals and the derived images.

    I'm already using Cloudinary and I have a question. Help?

    You can post a message on our support site, or email support@cloudinary.com. Feedback, partnerships and general inquiries? Contact us here.