To me, one of the most exciting aspects in a company’s lifecycle in which to participate is the product roadmap. As a customer of numerous services and from my many years of working in Customer Success, visibility into a company’s product plans reinforces my trust in it and my affinity for the brand. The fact that I’m entrusted with those plans, invited to provide feedback, and actually steer the company’s direction means the world to me. I feel that not only am I being heard, but that I’m also afforded the opportunity to make a difference.
Cloudinary has always been customer-centric and keenly interested in feedback and feature requests from customers, unhesitatingly sharing our product plans with them. And we’ve always worked hard to entertain those requests and adapted our roadmap in response. Now, to formalize the process, we have dedicated a brand-new portal to it!
Check out our public Roadmap page, in which you can view the product features that are in development, the newly launched ones, and our roadmap for the near future. For each of those items, you can upvote, cite reasons for urgency or delay, add comments, and share other insight. Can’t find the feature you need? Suggest it!
Our entire product team is on board. We’ll promptly and vigilantly review your take, categorize your requests, assign them a priority, adjust our plans, and update you. So, connect with us pronto!
Furthermore, once we’ve updated the portal with your feedback, others can review it, chime in, and upvote, if desired. Just like that, you’ll have had a say in our roadmap—in minutes.
Can’t wait to see what you have to say!