Cloudinary Customer
Success and Support PlansAt Cloudinary, delivering an amazing support experience is our top priority. We are proud to offer a range of support plans designed to deliver the right mix of tools, capabilities and access to our customer service experts around the world. Whether you are a developer just starting your Cloudinary journey or a large organization using our industry-leading technology to deliver and manage your (growing list of) digital assets, we are confident you will find the right plan for you.
Cloudinary’s support plans are designed based on our experience handling hundreds of thousands of support tickets, to provide the perfect fit for customers at any stage of their lifecycle, from exploring and developing, to a mission-critical operational system.
response timesP1
Best effort
Best effort
Best effort
2 business
hours
1 business
day
2 business
days
1 hour
(24/7)
2 business
hours
1 business
day
15 Minutes
(24/7)
1 hour
(24/7)
4 business
hours
Our Cloudinary Success Plans offer a range of services to fit your needs as you get started or as your needs evolve. Our success depends on yours and we look forward to assisting your journey to create visually captivating experiences. Please review the plan options and contact us for additional information.
engagement
Success Manager
Architect
Programmable
Media
Digital Asset
Management
Professional
Services
Monitoring
reviews
best practices
Business Review
Review
Architect hours
Medium
Kickoff Meeting
Part 1
Kickoff Meeting
Part 2
Open for details
Pre-Kickoff
Kickoff
Meeting
4 Public
workshop
sessions
Annually
Available
High
Kickoff Meeting
Part 1
Kickoff Meeting
Part 2
Pre Go-Live
Meeting
Post Go-Live
Meeting
Pre-Kickoff
Kickoff
Meeting
4 Dedicated
workshop
sessions
Bi-Annually
Available
White glove
Kickoff Meeting
Part 1
Kickoff Meeting
Part 2
8 Workshop
sessions
Pre Go-Live
Meeting
Post Go-Live
Meeting
Pre-Kickoff
Kickoff
Meeting
8 Dedicated
workshop
sessions
Quarterly
Included