Cloudinary Customer Support Plans

At Cloudinary, delivering an amazing support experience is our top priority. We are proud to offer a range of support plans designed to deliver the right mix of tools, capabilities and access to customer service experts around the world. Whether you are a developer just starting your Cloudinary journey or a large organization using our industry-leading technology to deliver and manage your (growing list of) digital assets, we are confident you will find the right plan for you.

Support Package Benefits

Our Cloudinary Support plans are broken out into Silver, Gold, Platinum and Diamond packages. Please compare the packages below and contact us for additional information. Ultimately we are here to ensure you have the best experience possible as you develop and deliver visual-first experiences that engage and convert.

Cloudinary Support Plans


Price
Guaranteed response timesP1
P2
P3
Access to resource center
Email & Web support
Best practices session & guided onboarding
Designated Customer Success Manager
Ongoing account reviews & optimizations
Access to professional services
Designated support engineers
Designated solutions architect
Dedicated Slack channel
24x7 emergency phone support
Bronze
Included with all Cloudinary accounts
Best Effort
Best Effort
Best Effort
Silver
2 Business Hours
1 Business day
2 Business Days
Gold
2 Business Hours
1 Business day
2 Business Days
platinum
1 hour (24/7)
2 Business Hours
1 Business day
diamond
15 Minutes (24/7)
1 hour (24/7)
4 Business hours

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