Cloudinary Customer Support Plans

At Cloudinary, delivering an amazing support experience is our top priority. We are proud to offer a range of support plans designed to deliver the right mix of tools, capabilities and access to customer service experts around the world. Whether you are a developer just starting your Cloudinary journey or a large organization using our industry-leading technology to deliver and manage your (growing list of) digital assets, we are confident you will find the right plan for you.

Support Package Benefits

Our Cloudinary Support plans are broken out into Silver, Gold, Platinum and Diamond packages. Please compare the packages below and contact us for additional information. Ultimately we are here to ensure you have the best experience possible as you develop and deliver visual-first experiences that engage and convert.

Cloudinary Support Plans

  Silver Gold Platinum Diamond
Price Included Contact Us Contact Us Contact Us
Guaranteed response times P1 Best Effort 2 Business Hours 1 Hour (24/7) 15 Minutes (24/7)
P2 Best Effort 1 Business Day 2 Business Hours 1 Hour (24/7)
P3 Best Effort 2 Business Days 1 Business Day 4 Business Hours
Access to resource center
Email & Web support
Designated Customer Success Manager  
Best practices session & guided onboarding  
Periodic account reviews  
Designated support engineers      
Designated solutions architect      
Dedicated Slack channel      
24×7 emergency phone support