At Cloudinary, delivering an amazing support experience is our top priority. We are proud to offer a range of support plans designed to deliver the right mix of tools, capabilities and access to customer service experts around the world. Whether you are a developer just starting your Cloudinary journey or a large organization using our industry-leading technology to deliver and manage your (growing list of) digital assets, we are confident you will find the right plan for you.
Cloudinary Customer Support Plans
Support Package Benefits
Our Cloudinary Support plans are broken out into Silver, Gold, Platinum and Diamond packages. Please compare the packages below and contact us for additional information. Ultimately we are here to ensure you have the best experience possible as you develop and deliver visual-first experiences that engage and convert.
Cloudinary Support Plans
| Silver | Gold | Platinum | Diamond | ||
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| Price | Included | Contact Us | Contact Us | Contact Us | |
| Guaranteed response times | P1 | Best Effort | 2 Business Hours | 1 Hour (24/7) | 15 Minutes (24/7) |
| P2 | Best Effort | 1 Business Day | 2 Business Hours | 1 Hour (24/7) | |
| P3 | Best Effort | 2 Business Days | 1 Business Day | 4 Business Hours | |
| Access to resource center |  |
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| Email & Web support | |
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| Designated Customer Success Manager | |
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| Best practices session & guided onboarding | |
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| Periodic account reviews | |
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| Designated support engineers | |
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| Designated solutions architect | |
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| Dedicated Slack channel | |
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| 24×7 emergency phone support | |
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