Cloudinary Customer
Success and Support Plans

At Cloudinary, delivering an amazing support experience is our top priority. We are proud to offer a range of support plans designed to deliver the right mix of tools, capabilities and access to our customer service experts around the world. Whether you are a developer just starting your Cloudinary journey or a large organization using our industry-leading technology to deliver and manage your (growing list of) digital assets, we are confident you will find the right plan for you.

Cloudinary’s support plans are designed based on our experience handling hundreds of thousands of support tickets, to provide the perfect fit for customers at any stage of their lifecycle, from exploring and developing, to a mission-critical operational system.


Guaranteed 1st
response times
P1
P2
P3
Access to resource center
Email & web support
24×7 emergency phone support
Designated Support Engineer
Dedicated Slack

Self-service

Best effort

Best effort

Best effort

Gold

2 business
hours

1 business
day

2 business
days

Platinum

1 hour
(24/7)

2 business
hours

1 business
day

Diamond

15 Minutes
(24/7)

1 hour
(24/7)

4 business
hours

Our Cloudinary Success Plans offer a range of services to fit your needs as you get started or as your needs evolve. Our success depends on yours and we look forward to assisting your journey to create visually captivating experiences. Please review the plan options and contact us for additional information.


Designated Customer
Success Manager
Account
Monitoring
Technical Platform
Reviews
Business Value
Reviews
Personalized Consultation
& Best Practices
Product Roadmap &
Strategy Previews

STANDARD

PREMIER

ULTIMATE

Why Cloudinary Professional Services?

Maximize your ROI

We work with you to optimize your visual media workflows and realize maximum value, quickly

How we do it:

  • Analyze your current processes
  • Identify opportunities for improvement
  • Design new, optimized workflows
  • Manage the workflow transformation across your organization

Let us do the heavy lifting

We’ve helped countless customers get up and running with Cloudinary the right way, avoiding missteps and rework.

How we do it:

  • We follow a proven methodology
  • Configure your account according to best practices for your industry
  • Migrate your existing assets to Cloudinary
  • Integrate Cloudinary with other key systems

Accelerate Adoption

We teach you how to get the most from Cloudinary and your new workflows

How we do it:

  • Unlimited access to Cloudinary Academy
  • Live, instructor-led training
  • Custom training tailored to your workflows and processes
  • Easily referenceable runbooks for operators

Strategic Partners

Best practices for your media strategy and operations provided by our incredible partners.
Find the right partner for you

Contact us