Legal Updates

Jun 1, 2026

We have made several limited updates to our Data Processing Addendum (DPA), which can be found here: https://cloudinary.com/gdpr/dpa.

Most of these changes are introduced to accommodate customers’ feedback, including adding additional clarity regarding data retention periods and notification timelines in the event of a security incident.

These updates are intended to provide greater transparency and clarity and do not materially change the way Cloudinary processes personal data.

Sep 17, 2024

We have made some updates in our Terms of Use, primarily to incorporate Cloudinary’s Acceptable Use Policy. This policy outlines the standards and guidelines for using our services and is now a formal part of our Terms.

These updates reflect our commitment to ensuring a secure, transparent and responsible environment for all users and we encourage you to review it and stay informed about your rights and obligations while using our services.

Additionally, be sure to visit our Trust page, where you’ll find comprehensive resources and information on our privacy, security, reliability and corporate responsibility practices.

May 02, 2023

We have updated our Terms of Use to be compatible with Cloudinary’s multi-products offering. Amongst others, to include our new beta products Creative Automation and MediaFlows.

Apr 04, 2023

We have updated our privacy policy in light of recent developments in laws and regulations. The main changes focus specifically on provisions under the California Privacy Rights Act (CPRA) which has recently taken effect. The updated policy provides additional details about your rights under the CPRA, and about the use of sensitive personal information. We have also simplified the summary of the policy and have made changes to make it more accessible.

At Cloudinary, we are committed to continue making efforts to be clear about the way we use personal information. As these updates cover regulatory requirements, the updated policy will take effect immediately.

We also made some updates to our sub-processors list, available here

If you have any questions, please contact our privacy team at privacy@cloudinary.com

May 12, 2022

We have updated our online Terms of Use to be compatible with our multi-products offering.

The main change can be found in our SLA section – where we reference our new support plans offered with respect to the Services. You can learn more about our support plans here.

Oct 21, 2021

As part of our ongoing compliance efforts we’ve updated our privacy policy and we want to tell you specifically what these changes mean for you:

We have updated our privacy policy due to recent changes in the European legal requirements regarding transfer of personal data outside of the EEA.

We encourage you to take the time to read our revised Privacy Policy.

2020

As part of our ongoing compliance efforts we’ve updated our privacy policies and we want to tell you specifically what these changes mean for you:

Cloudinary has invested significant efforts to meet relevant requirements under the California Consumer Privacy Act of 2018 (CCPA), which entered into effect on January 1, 2020.

To learn more about the CCPA and how we comply, we encourage you to review our updated Privacy Policy which now includes specific information and details for our customers who are residents of California. As part of our compliance efforts we have also updated our Trust page, our Cookie Policy and our Data Processing Addendum (including an updated sub-processors list).

Dec 08, 2020

Cloudinary uses certain service-specific sub-processors to support delivery, provide specific functionality within the services or to provide professional services.

In order to improve clarity and transparency, we updated our Sub-Processors page, describing activities of our service-specific sub-processors in more detail.

Jan 23, 2020

As part of our ongoing compliance efforts we’ve updated our privacy policies and we want to tell you specifically what these changes mean for you:

Cloudinary has invested significant efforts to meet relevant requirements under the California Consumer Privacy Act of 2018 (CCPA), which entered into effect on January 1, 2020.

To learn more about the CCPA and how we comply, we encourage you to review our updated Privacy Policy which now includes specific information and details for our customers who are residents of California. As part of our compliance efforts we have also updated our Trust page, our Cookie Policy and our Data Processing Addendum (including an updated sub-processors list).

Nov 03, 2019

We have updated our online Terms of Service to be more accurate and comprehensive.

The most significant change is in regards to the Limitation of Liability section – we’ve made it more specific (e.g including examples for breach of contract) and increased the aggregated liability amount, to the sum of the last 12 months of payments prior to the occurrence of the event which required compensation.

Additional minor changes include acceptable use of service, data warranty and governing law and jurisdiction.

Dec 06, 2018

We’ve updated our Terms of Use.

Here’s a summary of the key additions and changes:

• Changes to our Acceptable Use policy which we’ve made even more specific so your, and our, responsibilities will be clearer
• Clarifications and language around Privacy and Confidentiality
• Updates to our Limitation of Liability making it more accurate in regards to our legal liabilities and legal limitations

For more detail, you can read the full Terms of Use, and our Privacy Policy which will go into effect on December 06, 2018.

If you have any questions, you can always reach us at support@cloudinary.com

Oct 27, 2016

We have updated our online Terms of Service, mainly to:

1. Discern between subscriptions made with different Cloudinary entities.
2. Better sync between our Master Service Agreement and the online terms of service to which they refer.
3. Reflect Cloudinary’s updated DMCA process. The changes will take effect on November 1, 2016.

In addition, we have amended our Privacy Policy to add a notice to California residents with respect to certain rights they have under California law.