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What does "Pending" mean in the user's status section?
Last updated: Jun-01-2026
When you invite a new user to your Cloudinary account, their status appears on the User Management page in Settings.
The "pending" status indicates that the user hasn't verified their email yet.
When you add a user, the system sends them a verification email that requires them to click the link before it expires. If the link has expired, send them a new email.
In order to resend a verification email, you can navigate to Settings > User Management, click the 3-dot icon for the user in question, then select "Resend Invite".
Notes
- The user isn't active and can't perform any operations until they verify their email. However, the user takes a user seat out of your allotted quota even when their status is pending.
- Email services might route a legitimate invitation email to a spam folder. If the intended recipient says they haven't received an invitation, ask them to check their spam folder.
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