Why is my account disabled and how can I recover my disabled account?

Why your account was disabled

There are two main reasons for an account to be disabled:

• Your usage exceeds your plan's quota.
• Your payment failed.

Exceeding the plan's quota:

All of our plans are calculated by examining your current storage usage as well as the last 30 days of transformations and bandwidth usage, and comparing that to your plan's quota. Please refer to the following article for more details on how do Cloudinary credits work.

Once your account's usage exceeds the plan's quota, we notify you multiple times and ask you to upgrade your account. However, if no action is taken, eventually the account will be automatically disabled.

To re-enable your account, please select an appropriate plan from your Settings page, after logging in to Cloudinary. The account will be enabled automatically once you switch to an appropriate plan.

Payment failed:

If your card-issuing company declines a transaction, you will be notified and requested to fix the problem. If no action is taken on your end, eventually the account will be automatically disabled. Please check with your credit card issuer for the reason for the failed transaction.

To re-enable your account, please change the payment method to a valid one.

If your product environment is missing or empty after re-enabling

If you re-enabled your account but your product environment appears empty or is a new environment you don't recognize, this means your account was disabled for more than 30 days and went through automatic storage cleanup before you re-enabled it.

During this cleanup, the original product environment and all of its assets, metadata, and settings are permanently removed. When you re-enable the account, Cloudinary automatically creates a new, empty product environment in its place. The original environment and its contents cannot be recovered.

If you believe this happened in error, or you need help understanding your options, contact support.